Returns Policy

We stand behind every cigar we ship. Because tobacco is a consumable product, we can't accept returns of opened or used product — but if something arrives damaged, defective, or wrong, we'll make it right.

Damaged, defective, or incorrect orders

If your order arrives damaged, isn't what you ordered, or has a defect, email us within 14 daysof delivery with your order number and a couple of photos of the problem (and the packaging, if it was damaged in transit). We'll send a replacement or issue a refund — your choice.

What we can't take back

For health, safety, and legal reasons we can't accept returns of cigars that have been opened, smoked, or used, and we can't resell returned tobacco. Please don't ship product back to us without contacting us first.

Order cancellations

Need to cancel? Reach out as soon as possible. If your order hasn't shipped yet, we can usually cancel and refund it. Once it's on the truck, the Returns steps above apply.

Refunds

Approved refunds go back to your original payment method. Once we approve a claim, please allow a few business days for it to process and for your bank to post it.

Start a claim

Email contact@bluecollartobacco.com with your order number and photos, and we'll take care of you.